Hard Rock Hotel Marbella - Puerto Banús ★★★★

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Hard Rock Hotel Marbella - Puerto Banús | Marbella | Spain

Urbanización Nueva Andalucía, s/n, 29660 Marbella, Spain

➤ Hard Rock Hotel Marbella - Puerto Banús | Malaga

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Hard Rock Hotel Marbella - Puerto Banús features an outdoor swimming pool, fitness centre, a garden and terrace in Marbella. The property has a bar, as well as a restaurant serving international cuisine. The accommodation provides a 24-hour front desk, airport transfers, room service and free WiFi throughout the property.

At the hotel, every room includes a wardrobe. At Hard Rock Hotel Marbella - Puerto Banús each room includes air conditioning and a safety deposit box.

A buffet breakfast is available daily at the accommodation.

Popular points of interest near Hard Rock Hotel Marbella - Puerto Banús include Nueva Andalucía Beach, Puerto Banús Beach and Cortijo Blanco Beach. The nearest airport is Malaga Airport, 61 km from the hotel.

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Room choices in Hard Rock Hotel Marbella - Puerto Banús

Hard Rock Hotel Marbella - Puerto Banús Services

Pets Pets are allowed. Charges may be applicable.
Internet WiFi is available in all areas and is free of charge.
Parking No parking available.
Bathroom Bathrobe, Hairdryer, Shower
Bedroom Wardrobe or closet
Outdoors Outdoor furniture, Sun terrace, Terrace, Garden
Activities Live music/performance, Temporary art galleries, Evening entertainment, Billiards Additional charge, Golf course (within 3 km) Additional charge
Media & Technology Satellite channels, Telephone
Food & Drink Coffee house on site, Fruits Additional charge, Wine/champagne Additional charge, Snack bar, Bar, Minibar, Restaurant, Tea/Coffee maker
Reception services Invoice provided, Private check-in/check-out, Concierge service, ATM/cash machine on site, Luggage storage, Tour desk, Currency exchange, 24-hour front desk
Cleaning services Daily housekeeping, Ironing service Additional charge, Dry cleaning Additional charge, Laundry Additional charge
Business facilities Fax/photocopying Additional charge, Meeting/banquet facilities Additional charge
Safety & security Fire extinguishers, CCTV outside property, CCTV in common areas, Smoke alarms, Security alarm, Key card access, Key access, 24-hour security, Safety deposit box
General Shuttle service Additional charge, Pet bowls, Pet basket, Designated smoking area, Air conditioning, Wake-up service, Car hire, Packed lunches, Soundproof rooms, Lift, Family rooms, Ironing facilities, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Room service
2 swimming pools Open all year, All ages welcome, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Sun umbrellas, Open all year, All ages welcome, Pool/beach towels, Pool bar, Sun loungers or beach chairs, Sun umbrellas
Wellness Fitness/spa locker rooms, Yoga classes, Fitness, Spa lounge/relaxation area, Spa facilities, Body wrap, Body scrub, Body treatments, Waxing services, Facial treatments, Beauty Services, Sun umbrellas, Sun loungers or beach chairs, Hammam Additional charge, Hot tub/Jacuzzi Additional charge, Massage Additional charge, Spa and wellness centre Additional charge, Solarium, Fitness centre, Sauna Additional charge
Languages spoken German, English, Spanish, French, Italian, Portuguese

Hard Rock Hotel Marbella - Puerto Banús Terms and Conditions

Check-in From 15:00
Check-out Until 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Refundable damage deposit A damage deposit of EUR 500 is required on arrival. That's about 429.63GBP. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds Children of any age are welcome.
No age restriction There is no age requirement for check-in
Pets Pets are allowed. Charges may be applicable.
Groups When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods Cash Hard Rock Hotel Marbella - Puerto Banús accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
To consider

When booking more than 3 rooms, different policies and additional supplements may apply.

Please note that when booking a rate where payment is due before arrival, the property will provide detailed payment instructions, for example a link to a secured payment platform.

The hotel accept dogs up to 25kg and pigs within Paws friendly program

Cash transactions at this property cannot exceed EUR 1000, due to national regulations.

The cribs are available upon request and subject to availability at the property.

Guests will be charged 100% of the reservation for early check-out.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hard Rock Hotel Marbella - Puerto Banús in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

A damage deposit of € 625 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

License number: H/MA/00968

Hard Rock Hotel Marbella - Puerto Banús Adults Recommended

Hard Rock Hotel Marbella

Hard Rock Hotel Marbella - Adults Only Recommended

Hard Rock Marbella

Hard Rock Marbella - Adults Recommended

Hard Rock Marbella - Adults Only

H10 Andalucía Plaza

H10 Andalucía Plaza - Adults only

How do I get the best price guarantee for Hard Rock Hotel Marbella - Puerto Banús?

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Is WiFi available at Hard Rock Hotel Marbella - Puerto Banús?

WiFi is available in all areas and is free of charge.

Is there free parking available at Hard Rock Hotel Marbella - Puerto Banús?

No parking available.

What are the outdoor activities at Hard Rock Hotel Marbella - Puerto Banús

Outdoor furniture, Sun terrace, Terrace, Garden

What languages are spoken at Hard Rock Hotel Marbella - Puerto Banús?

German, English, Spanish, French, Italian, Portuguese

What are the general services offered at Hard Rock Hotel Marbella - Puerto Banús?

Shuttle service Additional charge, Pet bowls, Pet basket, Designated smoking area, Air conditioning, Wake-up service, Car hire, Packed lunches, Soundproof rooms, Lift, Family rooms, Ironing facilities, Facilities for disabled guests, Airport shuttle Additional charge, Non-smoking rooms, Room service

Are pets allowed at Hard Rock Hotel Marbella - Puerto Banús?

Pets are allowed. Charges may be applicable.

What is the check-in time at Hard Rock Hotel Marbella - Puerto Banús?

From 15:00

What is the check-out time at Hard Rock Hotel Marbella - Puerto Banús?

Until 12:00

100% real reviews of Hard Rock Hotel Marbella - Puerto Banús

If you have any questions regarding the facilities or services provided at Hard Rock Hotel Marbella - Puerto Banús, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

8,0
Purpose of trip: Leisure trip
What was the highlight of Hard Rock Hotel Marbella - Puerto Banús
Really Nice stay other than sun beds issue
There are not enough sun beds for guests staying here, however the ones by the poolside are all empty as they charge €200 a day for these beds, yes €200 a day, so while these all remain empty other guests then have no beds to lie on at the pool , this was the same thing everyday. Surely management should be changing this, they are not making money off these beds as no one is paying it and instead making customers dissatisfied looking at them empty , ridiculous something needs to change on it.
8,0
Purpose of trip: Leisure trip
What was the highlight of Hard Rock Hotel Marbella - Puerto Banús
Great vibes and friendly staff
The elegance of the facility was amazing and the view from the hotel room was great! The pillows were amazing too - would love to purchase
You can see dust in the rooms in hard to reach places and the steamer wasn’t great- Would have preferred a proper iron instead. One of the bars in the upstairs pool area was wobbly and one of our elderly friends nearly fell over whilst holding it - was mentioned to staff by nothing happened at all - Very disappointed. Lack of halal meat options for breakfast was an issue for me as noticed a lot of pork but no alternative meat options. Overall, enjoyed my stay!
8,0
Purpose of trip: Leisure trip
What was the highlight of Hard Rock Hotel Marbella - Puerto Banús
Lovely hotel with top notch facilities, but with room for improvement in the staff department
- Pool area was really nice, with excellent live music and dance performances each day - Plenty of sun loungers available around the pool - Rooms and bathrooms were clean, comfortable and were serviced every day - Hotel lobby and bar areas were of a high standard - Good choice of food and drinks available
- The staff as a whole were poor - the pool area was understaffed and this made it difficult to order food and drinks (we waited 2 hours for a club sandwich and round of drinks at one stage) - Guests were not allowed to order at the pool bar for some reason which further slowed service - this meant we had to flag servers down at the large pool area and, as mentioned, the area was very understaffed. - Check in process was slow, and our key cards to our rooms didn't work initially, meaning we had to go back down 4 floors to the lobby for new ones after checking in. - There were additional charges (100s of euros) to use the larger bed areas at the pool - this would be understandable if it were a beach club, however, charging for bed use seemed excessive given we were paying hotel guests. To top it off, these beds were rarely in use as a result of the charges, so it meant the best seating areas at the pool were wasted most days. - The Hard Rock Hotel apparently does not have the license for the cocktails served at Hard Rock Cafe (e.g. Electric Blues, Hurricane, etc.) - not a major deal but if you are expecting a full Hard Rock Cafe menu at the hotel you will be disappointed.
9,0
Purpose of trip: Leisure trip
What was the highlight of Hard Rock Hotel Marbella - Puerto Banús
Other than the problems identified above, the Hardrock Hotel Marbella is still a great experience and in a great locatio
Everything perfect, except no sun beds available on Saturday and Monday, so had to pay €200 for 2hours (3 to 5pm) for reserved bed, having already paid €1300 for my 5 day stay and Staff non interested in finding sunbed for my wife and I
The Staff working by the pool upstairs very aggressive and searching our bags without our consent. My wife had diabetic drink to assist in managing her health and the staffs aggressive behaviour towards her was very embarrassing as pool side was packed. We also saw staff being aggressive with another group from the UK when a friend visited them to offer congratulations on their wedding the day before, again not good customer service and a bit unsightly when security are call to the pool area when everyone is trying to relax and enjoy themselves. I’m sorry to say the Staff in charge of the pool area requires additional customer service and customer care training, to assist in improving her professionalism and emotional intelligence

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